Shipping policy

Are you responsible for items lost during shipping?

Sunday Coven Haus is not responsible for packages once they’ve been handed over to the postal carrier. However, every order automatically includes $100 of shipping insurance with all orders. f your package is lost in transit, USPS will be able to assist you with a claim. It is recommend to file a claim directly through the the USPS website to get the process started as quickly as possible.

When will my order ship?

Every Sunday Coven Haus fragrance is handcrafted to order in small batches. Please allow the current processing time listed in the header on the homepage for your order to be blended, bottled, labeled, and prepared for shipment.

While some orders may ship sooner, processing times can vary depending on order volume, new launches, and the time needed for each fragrance to be carefully crafted by hand. 

Weekends and holidays are not considered business days. Orders placed during those times will begin their grace period on the next business day. By placing your order, you are acknowledging and agreeing to these timelines. 

By placing an order for an item marked "PREORDER", you acknowledge and agree to the extended processing timeline.

Once your order ships, you’ll receive a confirmation email with tracking information.

Can I change or cancel my order?

If your order has not yet shipped, please contact me as soon as possible. Once an order has been processed or shipped, I am unable to make changes.